Terms and Conditions

1. Who we are

Evy is a service provided by Walter Martín Lopes, tax ID 45134320V, registered address at Calle Badajoz 2, 3º Derecha, 10400 Jaraíz de la Vera (Cáceres), Spain.

You can reach us at contacto@evyagent.com.

2. Purpose

These terms govern access to and use of the Evy website and services: managed artificial intelligence assistants and related training.

3. Acceptance of the terms

Using the site and subscribing to the services implies full acceptance of these terms as then in force. If you do not agree with them, please do not use the service.

Before paying, we ask you to tick that you have read and accept these terms and the privacy policy. We keep the date you ticked it and the version you accepted with your subscription at our payment provider.

4. What the service includes

When you subscribe to a plan we create a private server for you in the European Union, install an assistant based on open-source software on it, connect it to the channels you choose and keep it running.

The plan price includes that server and a monthly allowance of artificial intelligence usage. You can add server capacity or usage through the options listed on the pricing page.

To answer you, your assistant queries third-party artificial intelligence models. We do not build those models and are not responsible for their availability or their content.

5. Prices, billing and taxes

The prices in force are those published on the pricing page. They are shown excluding VAT; applicable taxes are calculated and added at checkout based on your country and tax status.

Billing is monthly or annual, in advance, and renews automatically at the end of each period unless you cancel beforehand.

Payment is handled by an external payment provider. We do not store your card details.

6. Plan changes and cancellation

You can change plan whenever you like from the panel. The change applies immediately and the price difference is settled pro rata on your next invoice.

You can cancel your plan whenever you like from the panel, with no minimum term and no penalty. Cancellation takes effect at the end of the period you have already paid for: until that day you keep the service, you are not charged again and you can undo it from the panel.

On that last day we delete your assistant, your server, its connections and its backups, and any unspent credit balance is lost. Download anything you want to keep beforehand. You keep your access to the panel so you can see your invoices or subscribe again, with a new assistant.

If we cannot charge a renewal and the subscription is cancelled for non-payment, your assistant is paused for 10 days and we let you know by email. After that we delete your assistant, your server and its backups.

You can also delete your account from the panel at any time. Deletion is final: at that moment it cancels the subscription, deletes your access to the panel and your assistant stops working, and in the following hours we delete your server, its connections, the backups, your conversations and your files. If you delete it within 14 days of your first payment, we first refund the part of your plan fee for the days you have not used, as explained in section 7. From day 15, the part of the period already paid for is not refunded. Any unspent credit balance is never refunded.

Invoices are never deleted: our payment provider keeps them for the periods required by tax and accounting rules. If you need one, write to us.

7. Right of withdrawal

By subscribing to a plan you ask us to start providing the service immediately: we create your server as soon as payment is confirmed.

If you subscribe as a consumer, you can withdraw within the 14 calendar days following your first payment, without giving a reason. You can do it from Billing, in the panel, or by writing to contacto@evyagent.com.

When you withdraw we cancel your subscription at that moment and automatically refund, to the payment method you paid with, the part of your plan fee for the days you have not used. The day you withdraw counts as used. Credits you buy separately are not refunded.

Your assistant stops working at that moment and in the following hours we delete your server, its connections and its backups. You keep your access to the panel so you can see your invoices or subscribe again.

If you delete your account within those 14 days, we refund that same part before deleting it.

From day 15 there is no refund: if you cancel your plan, you keep the service until the end of the paid period and on that day we delete everything; if you delete your account, deletion is immediate and without a refund, as explained in section 6.

8. Artificial intelligence usage

Each plan includes a monthly allowance of artificial intelligence usage. We email you when you approach the limit and again when you reach it.

Once it runs out, your assistant stops replying until you top up the allowance or the next period begins. We do not charge usage beyond your limit unless you expressly ask us to.

Any additional credit you buy does not expire while your account remains active.

9. Conditions of use

You undertake to use the service lawfully, in accordance with the law, good faith and these terms, and not to use it for fraudulent purposes, to send unsolicited communications or for activities that harm third parties.

You are responsible for how you use your assistant, for the instructions you give it and for the skills and integrations you choose to install, including those created by third parties.

We reserve the right to suspend access in the event of use that breaches these terms or applicable law, giving you notice whenever possible.

10. Your account

You are responsible for the accuracy of the data you provide and for safeguarding access to your account, your security code and your recovery phrase, as well as for the activity carried out through it. Losing the recovery phrase means your backups cannot be opened: there is no way for us to recover them.

11. AI-generated content

Your assistant generates answers automatically and can be wrong, omit information or produce inaccurate content. Always review the results before making decisions based on them, especially on legal, tax, medical or financial matters.

The assistant is not a substitute for professional advice. We are not responsible for decisions you make based on its answers.

12. Intellectual and industrial property

The contents, trademarks and other elements of the site and the service are owned by Walter Martín Lopes or its licensors. No intellectual property right is granted beyond what is strictly necessary to use the service.

The assistant software is open source and is governed by its own licence. The data, files and content you provide remain yours.

13. Availability and service commitment

The service is provided with the utmost diligence, but we do not guarantee the complete absence of interruptions or errors. We may carry out maintenance and updates, giving reasonable notice whenever they affect the service.

On the Profesional plan, if your assistant's availability falls below 99.5% in a calendar month, we automatically credit a proportional part of that month's fee, with no need for you to claim it.

14. Limitation of liability

We will not be liable for indirect damages or loss of profit arising from the use of the service, to the extent permitted by law.

Nothing in these terms excludes or limits liability that cannot legally be limited, nor the rights granted to you by consumer protection law.

15. Changes to the terms

We may update these terms to reflect regulatory or service changes. We will give reasonable notice of material changes and the version in force will always be published on this page.

16. Governing law and dispute resolution

These terms are governed by Spanish law. For any dispute, the parties submit to the courts having jurisdiction under applicable law; if you contract as a consumer, those of your place of residence.

If you are a consumer, you may also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.